Official contact channels
Betibet provides two main channels for customer support: live chat and email. Live chat enables immediate assistance, whilst email can be used for more detailed enquiries. Both channels are available in English and German.
When contacting support, have the necessary verification information ready. Betibet uses video verification via Skype in English as part of the identity verification process.
- Live chat for immediate help
- Email support for detailed enquiries
- Available in English and German
- Video verification via Skype in English required
Secure contact practices
Use only the official channels listed above to communicate with Betibet. Never share your login credentials or sensitive information in unsecured messages.
If you experience issues accessing your account, use the account recovery process directly through the Betibet website. Support will never ask you to send your login credentials via email or chat.
- Use only official Betibet channels
- Never share passwords or PIN codes
- Use the built-in account recovery process for access issues
- Verify the authenticity of contact requests independently
Company information
Betibet is operated by Novatrix SRL and is based in Potrero Cerrado, Oreamuno, Cartago, Costa Rica. The company is registered in Costa Rica and is subject to local regulations.
| Information | Details |
|---|---|
| Operator | Novatrix SRL |
| Registration number | 3-102-893958 |
| Location | Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica |
| Languages | German, English |
Further help and information
For specific enquiries on various topics, you will find dedicated information pages on this website. These cover areas such as payment methods, bonus rules, responsible gaming and data protection.
